Welcome series
First-time patients get a warm 3-touch onboarding across the right channels.
Lifecycle JourneysThe patient relationship,
The patient relationship,
on autopilot.
From the first inquiry to the 10-year recall, Plexa runs the right journey for every patient — across WhatsApp, email, and SMS — with messages that feel personal, not automated.
24–48h go-live 14-day money-back guarantee HIPAA-aware
InquiryBookedVisitedFollow-upRetained
Always-on journey
+30%
Patient retention
5×
More referrals
12+
Pre-built journeys
100%
Personalised
The difference
Stop patching. Start operating.
Without ThePlexa
Patients come once. Then disappear.
- No birthday wish, no follow-up — patients feel forgotten.
- Marketing emails go to everyone — including last week's first-timers.
- Reactivation is manual and inconsistent; dormant patients churn.
- Referrals happen by luck, not by design.
With ThePlexa
Every patient gets the right message at the right time.
- Welcome, post-visit, birthday, milestone, dormancy, win-back — all running.
- Personalised with name, doctor, treatment, visit history.
- Referral and review asks dropped in at the moment of peak satisfaction.
- Owner sees retention curve, LTV, and journey contribution per cohort.
How it works
Live in 24–48 hours. Fully managed.
01
Import your patients
Plexa segments by visit history, spend, and recency — instantly.
02
Switch on journeys
Turn on the pre-built playbooks; tweak tone, offers, and timing in one panel.
03
Run forever
Plexa enrols every new patient automatically. You see the impact in cohort analytics.
What you unlock
Everything you need, nothing you don't.
Birthday & milestones
Plexa wishes on the day with a tasteful, personalised offer.
Recall & dormancy
Patients dormant 60/90/180 days get re-engaged with the message most likely to work.
Post-visit nurture
Care instructions, satisfaction check, and referral ask at the right moment.
Win-back flows
Recover lapsed patients with proven offer playbooks per specialty.
AI personalisation
Every message tuned to the patient — name, doctor, treatment, and tone.
Welcome seriesBirthdaysPost-procedure care90-day recallWin-backReferral asksVIP loyalty
FAQ
Common questions
How is this different from email marketing?
Email marketing blasts. Journeys enrol the right patient into the right sequence based on their actual behavior — and span every channel.
What about patients who opt out?
Plexa respects channel-level preferences and stops journeys instantly. Re-consent is never assumed.
Can I run my own custom journey?
Yes. Drag-and-drop journey builder with triggers, delays, branches, and channel-level rules.
Will this work with my EMR?
Yes — Plexa integrates with major EMRs and PMS to pull visits, treatments, and outcomes for personalisation.
See it running on your practice.
Live walkthrough + custom ROI projection in 30 minutes. No commitment.